Please Note: Kira's Pet Shop is a one-woman show! All items are hand made to order and ship within 3-5 business days, unless listed otherwise.
SHIPPING WITHIN THE US:
Orders under $35 ship for a flat fee of $3.95; orders over $35 ship FREE!
All orders are shipped via USPS First Class Mail with tracking (roughly 3-5 business day delivery). You may upgrade to Priority Mail (roughly 1-3 business day delivery) for an additional fee, but this will not affect production time before shipment. If you need to expedite production, please contact me *before* placing your order.
Orders to Canada ship for a flat fee of $11.95 USD; all other international orders ship for a flat fee of $14.95 USD.
All orders are shipped via USPS First Class International with insurance. Tracking is usually included, but some countries do not support it, which means tracking updates may stop when your package leaves the US. Please allow ample time for delivery: generally 1-2 weeks, but in rare cases, as long as 6 weeks.
Please note that your order may be subject to VAT/customs/duty fees upon receipt. These fees are not included in your order total with us; they are levied by your country upon import and are the responsibility of the buyer. UK buyers please note that anything over £15 may be subject to a Royal Mail Handling Fee, along with VAT taxes, upon receipt. Orders cannot legally be marked as “gift” or with a lower value. Please research these and your individual country's import guidelines prior to purchasing from our shop.
If your item has been lost or damaged in transit, please contact me so I can help. If your package is lost, please also reach out to USPS/your local Post Office for assistance, as they may be better equipped to help locate missing packages. I will ask you to provide photos of any damage in order for me to file a claim with the postal service, so please do not throw out packaging. I ship to the address provided to at checkout, so please double check this before you place your order. I can accept address changes via email prior to shipping, but I cannot change your package's destination once it has been shipped. If your item is returned due to an incorrect address, you will be responsible for the cost of shipping it to you again. I cannot issue refunds for items lost due to an incorrect shipping address.